Shipping & Returns
Every order is prepared with care at our premises and travels with our partner courier companies throughout Greece. Below you will find full details on shipping methods, costs and the returns procedure.
Shipping methods & costs
When completing your order, you choose one of the following delivery methods:
Shipping method
Where it is delivered
Cost
BOX NOW
To an automated locker of your choice, 24/7
€3.90
COURIER CENTER
To your address
€6.50
ELTA COURIER
To your address
€7.00
The cost is calculated automatically in your cart and shown before payment. These rates apply to deliveries within Greece.
Order preparation & tracking
Orders are prepared on the same or the next working day. As soon as the parcel is handed over to the courier company, you receive an email with the tracking number (voucher), so you can follow its progress directly with the carrier. We are at your disposal for anything concerning your order.
Delivery areas
At present we ship within Greece only. If you are abroad and would like to place an order, please contact us at info@drososclinic.com so that we can look into shipping on a case-by-case basis.
Payment methods
Payments are processed through the secure Viva payment platform, which supports:
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Debit or credit card (Visa, Mastercard)
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IRIS — instant payment from your bank account
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Google Pay
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Apple Pay
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PayPal
The transaction is completed in an encrypted environment; your card or account details are never stored by us.
Returns
We want you to be completely satisfied with your purchases. If, for any reason, you are not satisfied, we are here to help.
Return period
You have fourteen (14) days from receipt of the product to request a return. The product must be returned strictly within those 14 days from the day you received it.
Conditions
We refund the full price of the product, provided that it is in the same condition in which you received it:
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it has not been used, damaged or altered
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its packaging has not been opened
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it is in its original packaging
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it is accompanied by the legal proof of purchase (receipt or purchase document)
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Return shipping costs and method
The shipping costs for returning the product are borne entirely by the customer. Please pack the product in a way that ensures completely safe transport.
Returns are made exclusively through our partner courier company ELTA COURIER, regardless of the method by which you received your order.
We are under no obligation to issue a refund if the shipping method used was not the recommended one, if the products were not insured, or if they were lost, damaged or stolen in transit.
How to start a return
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Complete the contact form on our website or write to us at info@drososclinic.com, quoting your order number and date of purchase.
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We contact you with detailed instructions for sending the product back.
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You send the product back with ELTA COURIER.
Refunds
Once we receive the product, we inspect it and confirm receipt to you. Provided it meets the conditions above, we proceed with the refund to the original payment method, within thirty (30) days from the day you requested the return.
The cost of the original shipment is deducted from the refund amount. If the original shipment was free of charge, the standard shipping cost corresponding to that order is charged. In every case, you will be informed of the exact amount before the refund is issued.
Faulty or incorrect products
If you receive a product that is damaged, faulty or different from the one you ordered, please contact us within 48 hours of receipt, sending photographs of the product and its packaging. In these cases we cover the cost of the return ourselves and proceed with a replacement or a full refund, at no charge to you whatsoever.
Support
For any question regarding the shipping or return of your order:
Phone
+30 693 9757 899
Address
Agia Marina (behind Kotsovolos), Kos